Returns & Exchanges
At Pearl River Mart, we want you to be completely satisfied with your purchase. If you are not happy with your order, items in original condition can be returned within 30 days of receipt for a refund or exchange.
Initiate Your Request
Contact our customer service team via email with your order number and the list of items you wish to return to receive a Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Package
Affix the provided return shipping label or use a carrier of your choice to send the package back to our main warehouse in New York.
Receive Your Refund
Once our team inspects the returned merchandise, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing